This article will walk you through removing a departed user from LawToolBox.


***UPDATED FLOW 5/5/2026****

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How to remove a user in LawToolBox:

  1. Admin user go to admin.lawtoolbox.com > Users > Actions > Delete
  2. Mail forwarding: recipient selection Yes or No (automatically audit the recipient user's calendars)
  3. Delete User > Confirm
  4. Email confirmation sent when the task is completed


Important Notes: 

Before following the steps below the departed user must still be a licensed M365 user to avoid "undeliverable" notifications. 


If the user has been departed for a long time and have been converted to a shared mailbox, contact your M365 Admin to add a temporary mailbox license.


Please check with IT about mail forwarding before proceeding so you know who receives emails on the departed users behalf. We recommend temporarily disabling mail forwarding to avoid issues. 



Common issues if the above is not verified:

Undeliverable:

Unlicensed:


Mail forwarding: 





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Step-by-step:


1. Remove User

Navigate to admin.lawtoolbox.com >  Users > Actions > Delete


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2. Mail forwarding: Select one

Note: Used for monitoring upcoming calendar events

  1. Yes or not sure, select a user in the dropdown who is receiving the forwarded emails from the departed user
  2. This feature will automatically audit any calendar entries that may be forwarded from a departed user. 
  3. Important Note: We do not support multi-recipient mail forwarding. We recommend temporarily disabling mail-forwarding in 365



IMPORTANT: Mail forwarding can cause "canceled" for the recipient user on their shared deadlines as we remove all upcoming events from the departed user calendar. 


If you see cancelations after removing a user, you will need to force re-sync all the deadlines for the affected users:

https://admin.lawtoolbox.com/event/cancelled-events

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3. Delete user


Confirm you want to delete the user.

  • If a user is associated with matters, it will keep the matters open and will only remove the departed user
  • If a user is associated with outlook events, it will remove user from all upcoming events



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4. Background Job (NEW)

This process may take some time. LawToolBox has update this to a background job. 

To check if the user has been removed successfully, check Activity > Background Activity. 

You will get an email confirmation when the job is complete

https://admin.lawtoolbox.com/activity/background



Success! Your user has been deleted from LawToolBox.


If you need to add a new user, please see Admin: How to add a new user in LawToolBox