Off-Boarding LawToolBox

Although we hope you'll find LawToolBox a good fit for your organization, you can discontinue a subscription at any time; however, there are no refunds for the current 12 month subscription term (monthly or yearly pay).


Before preceding with the cancelation of LawToolBox, please note:

  • Canceling the LawToolBox subscription may automatically close your LawToolBox 
  • Your users may lose the ability to login and manage matters or deadlines. 
  • LawToolBox subscriptions are annual. Microsoft will not issue a refund if you cancel during the subscription term after 72 hours of purchase or renewal
  • Deadlines will remain in outlook and can be removed from LawToolBox by closing existing matters in the app.
  • Export your data before canceling the subscription to avoid losing login access: 


Off-boarding the app:

1. Cancel Subscription 

        a) via Microsoft Billing or CSP partner portal (e.g. Pax8, Synnex)

   b) support@lawtoolbox.com if your invoice is managed through LawToolbox directly

2. Remove the app from Outlook and Teams

3. Revoke Application Permissions


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Off-boarding the app step-by-step:

1. Cancel subscription:

Check how you are billed for LawToolBox in admin.lawtoolbox.com > users


Invoicing Method

Admin View
Billed through LawToolBox

If you are billed directly through LawToolBox, email support@lawtoolbox.com to submit your cancel request in writing

Billed through Microsoft or MS Partner

Learn more about the Microsoft Cancelation policy: 

SaaS Refund policies for Microsoft AppSource and Azure Marketplace - Microsoft marketplace | Microsoft Learn




Billed through LawToolBox

If you are billed directly through LawToolBox, email support@lawtoolbox.com to submit your cancel request in writing


Billed through Microsoft or MS Partner

Go to admin.microsoft.com > billing > your products > LawToolBox > Cancel Subscription (account is automatically suspended)

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2. Remove the app 

Remove from Outlook via admin.microsoft.com > show all > settings > integrated apps >

Repeat for Teams Admin center if deployed in Microsoft Teams

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3. Revoke permissions

admin.microsoft.com > show all > identity > applications > permissions > revoke LawToolBox permissions