Do you have one users who recently changed their email, and or name?

Do you have all users changed to a new domain for all users?

Is this migration a domain change in the same tenant or a complete tenant migration?


Because LawToolBox is deeply integrated with your M365 and users single sign-on to our application, all email records need to be up-to-date in the LawToolBox admin portal. Reach out for assistance or see below for detailed instructions.

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Option 1: One user name/email changes:

Solution: LawToolBox admin user can update the record in admin.lawtoolbox.com

  • Name or email changes may block users from logging into any LawToolBox portals (Single Sign-On)
  • 401 Unauthorized errors
  • Possible sync issues with Outlook and or M365 group records


Option 2: All users' domain changes:

Solution: LawToolBox Support team has to update all user records post-migration

  • Please let LawToolBox know ahead of time if you plan any domain changes or migrations 
  • Advanced notice can ensure minimal impact to your users and loss of access to LawToolBox. 
  • Any domain migration support may be subject to billable support from LawToolBox.


401 Error Unauthorized Access:

  • When logging into app.lawtoolbox.com, outlook or Teams apps
  • When logging into admin.lawtoolbox.com


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Step-by-step:


Option 1: One user name/email changes

If a user needs to update their email address or UPN value in our system please make sure you follow these steps.

  • e.g. A user got married and changed their last name


1. Gather data from the IT Administrator:

  • Old email: _______________ (now an alias?)
  • New SMTP: ______________
  • New UPN: _______________


2. Login to admin.lawtoolbox.com

  • Users > manage users > actions > edit > update
  • "Audit" to verify the changes you made are correct

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Option 2: All users' domain changes

Provide LawToolBox with the following data ahead of time before any migrations:

Any domain migration support may be subject to billable support from LawToolBox.


1. Email Data

  • Old email: _______________ (now an alias?)
  • New SMTP: ______________
  • New UPN: _______________


2. Date the changes go into effect

  • e.g Scheduled for January 1
  • e.g. Changes last Friday


3. Scope of changes

  • e.g. name and email changes in the same tenant
  • e.g. full tenant migration to a new tenant ID and domain 
  • e.g. going from .com to .org


3. Schedule a support call 

  • Attendees: Your IT administrator and LawToolBox support team to update user records