LawToolBox M365 - Support FAQ
Any new deadlines and events sent before 7:45 PST / 8:45 MST / 9:45 CST / 10:45 EST were sent to all licensed users in LawToolBox. If you haven't r...
Thu, 28 Mar, 2024 at 12:55 PM
Are you seeing a ribbon in your LawToolBox? We post ribbon notifications in your account with important notifications. This is our main communication...
Thu, 1 Feb, 2024 at 12:20 PM
If you are experiencing unexpected behavior in LawToolBox, please log out and refresh the application cache. See the article below to learn why it's...
Mon, 28 Aug, 2023 at 10:05 AM
Issue: If your matter group is deleted, please have your Microsoft 365 admin restore the group following these instructions. Different Issue: Help: All fla...
Wed, 31 Jan, 2024 at 10:13 AM
Issue: Are you seeing flashing triangles next to all your matters? Solution: Help: Refresh the app and clear cache Different issue? Only one mat...
Mon, 8 Jan, 2024 at 1:41 PM
Do you see canceled deadlines in your calendar? When your deadlines are moved or rescheduled, the original entries will appear as canceled. The below...
Thu, 1 Feb, 2024 at 4:26 PM
Not sure where your login is for LawToolBox? It's Microsoft! We use single sign-on with Microsoft 365. Just enter your email and password and foll...
Tue, 9 Jan, 2024 at 9:12 AM
Renaming a case in LawToolBox In LawToolBox select the matter that you wish to rename and go to the action menu. Step 1: Open the matter menu > Select...
Mon, 19 Feb, 2024 at 4:44 PM
If the matter does not behave in an expected way, such as: Can't get deadlines to sync Can't move or update deadlines A flashing triangle next t...
Tue, 9 Jan, 2024 at 8:17 AM
If you are experiencing any of the following, please look at the steps below to troubleshoot a problem case. Possible issues: Edit - Trying to edit or...
Tue, 9 Jan, 2024 at 9:04 AM