LawToolBox M365 - Support FAQ

Help: Deadlines sent to everyone on 3/28
Any new deadlines and events sent before 7:45 PST / 8:45 MST / 9:45 CST / 10:45 EST were sent to all licensed users in LawToolBox.  If you haven't r...
Thu, 28 Mar, 2024 at 12:55 PM
Help: Stay up-to-date with ribbon notifications
Are you seeing a ribbon in your LawToolBox?  We post ribbon notifications in your account with important notifications.  This is our main communication...
Thu, 1 Feb, 2024 at 12:20 PM
Help: Refresh the app and clear cache
If you are experiencing unexpected behavior in LawToolBox, please log out and refresh the application cache. See the article below to learn why it's...
Mon, 28 Aug, 2023 at 10:05 AM
Help: One flashing triangle? or Oops! Group is deleted or doesn't exist
Issue: If your matter group is deleted, please have your Microsoft 365 admin restore the group following these instructions. Different Issue: Help: All fla...
Wed, 31 Jan, 2024 at 10:13 AM
Help: All flashing triangles? Cache Issue
Issue: Are you seeing flashing triangles next to all your matters? Solution: Help: Refresh the app and clear cache Different issue? Only one mat...
Mon, 8 Jan, 2024 at 1:41 PM
Help: Canceled deadlines in the calendar
Do you see canceled deadlines in your calendar?  When your deadlines are moved or rescheduled, the original entries will appear as canceled.  The below...
Thu, 1 Feb, 2024 at 4:26 PM
Help: Login - What's my user name and password?
Not sure where your login is for LawToolBox?  It's Microsoft! We use single sign-on with Microsoft 365. Just enter your email and password and foll...
Tue, 9 Jan, 2024 at 9:12 AM
Help: How to rename a matter
Renaming a case in LawToolBox In LawToolBox select the matter that you wish to rename and go to the action menu. Step 1: Open the matter menu > Select...
Mon, 19 Feb, 2024 at 4:44 PM
Help: Oops! Matter does not sync
If the matter does not behave in an expected way, such as: Can't get deadlines to sync Can't move or update deadlines A flashing triangle next t...
Tue, 9 Jan, 2024 at 8:17 AM
Help: Oops! Deadlines not updating the calendar > Check group status
If you are experiencing any of the following, please look at the steps below to troubleshoot a problem case. Possible issues: Edit - Trying to edit or...
Tue, 9 Jan, 2024 at 9:04 AM