LawToolBox M365 - Support FAQ
M365 Users Help Articles
Are you seeing a ribbon in your LawToolBox? Please click on it! We post ribbon notifications in your account with important timely notifications. The...
Tue, 10 Jun, 2025 at 1:20 PM
If you are experiencing unexpected behavior in LawToolBox, please log out and refresh the application cache. If you have any issues logging in (e.g. Seeing ...
Fri, 6 Dec, 2024 at 9:05 AM
Not sure where your login is for LawToolBox? It's Microsoft! We use single sign-on with Microsoft 365. Just enter your email and password and foll...
Mon, 14 Jul, 2025 at 8:09 AM
Does your LawToolBox show as grey, disabled, or doesn't allow you to click to open? If your LawToolBox is grey, please select an email to read in your...
Tue, 9 Jan, 2024 at 11:58 AM
Renaming a case in LawToolBox In LawToolBox select the matter that you wish to rename and go to the action menu. Step 1: Open the matter menu > Select...
Tue, 28 Oct, 2025 at 12:32 PM
Do you see canceled deadlines in your calendar? When your deadlines are moved or rescheduled, the original entries will appear as canceled. ...
Fri, 19 Dec, 2025 at 11:02 AM
If the matter does not behave in an expected way, such as: Can't get deadlines to sync Can't move or update deadlines A flashing triangle next t...
Mon, 26 Jan, 2026 at 9:24 AM
If you are experiencing any of the following, please look at the steps below to troubleshoot a problem case. Possible issues: Edit - Trying to edit or...
Mon, 26 Jan, 2026 at 9:10 AM
Do you get this message when you try to sync new deadlines on a new matter? Error message: "Oops! Try again shortly. Microsoft 365 group is st...
Tue, 14 May, 2024 at 1:04 PM
Do you need to get access to one of the matters in your organization? Navigate to "Firm Matters" in the filter icon Green matter names are f...
Tue, 30 Dec, 2025 at 4:07 PM