Does your LawToolBox show as grey, disabled, or doesn't allow you to click to open?
- If your LawToolBox is grey, please select an email to read in your preview pane.
Why is LawToolBox grey?
Like most Microsoft apps, LawToolBox is an email-activated add-in.
You have to be previewing, reading, or drafting an email to activate third-party apps.
Enable email preview:
Please consider enabling the preview pane in Outlook
Outlook > "View" tab > "Reading Pane" > Right or Bottom Alignment
Or read this Microsoft Article
Already have the preview pane enabled?
When you first re-launch Outlook, you need to "select an item to read"
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Step-by-step:
Open your inbox
- select "Click here to always preview messages"
- or select any email in your inbox
- or start a new message
Preview enabled:
