Does your LawToolBox show as grey, disabled, or doesn't allow you to click to open?

  • If your LawToolBox is grey, please select an email to read in your preview pane. 


Why is LawToolBox grey?

Like most Microsoft apps, LawToolBox is an email-activated add-in. 

You have to be previewing, reading, or drafting an email to activate third-party apps.


Enable email preview:

Please consider enabling the preview pane in Outlook 

Outlook > "View" tab >  "Reading Pane" > Right or Bottom Alignment

Or read this Microsoft Article


Already have the preview pane enabled?

When you first re-launch Outlook, you need to "select an item to read"

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Step-by-step:


Open your inbox

  • select "Click here to always preview messages"
  • or select any email in your inbox 
  • or start a new message


 

Preview enabled: