This article will walk through how to resync a specific user's personal calendar in outlook.
Note:
This audit is only available to a Central Docketing user and requires re-granting Enterprise Permissions by your IT admin.
The below outline resync is required when Microsoft group calendars cannot communicate with the personal calendar (A known Microsoft Issue that may be impacting hybrid exchange users).
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Step 1:
Verify the group calendar in https://outlook.office365.com/
Review the attendees to confirm the problem user is listed on an invite under attendees
Step 2:
IT Admin to grant enterprise permissions
Step 3:
Log in to admin.lawtoolbox.com as the Central Docketing / Master Calendar user
Step 4:
Expand the "Manage Events" section and use the "find", "duplicate" or "canceled" option
Expand "Reports" to "audit user calendar"
to audit the personal calendars of a specific user based on your issues
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Step-by-step
Step 1: Verify
Go to Outlook.com OWA (Online Web Access)
- Go to https://outlook.office365.com/
- Open the calendar > Show all > Groups > Select matter Group calendar
- Open the problem entry and confirm the list of group members/recipients is accurate
Step 2: IT Grant permissions
Step 3: Sign in to Admin Portal
- Make sure to sign in as the Docketing user to admin.lawtoolbox.com
- or sign in as yourself to audit your own calendar
Step 4: Admin Reports
Missing events
- Reports > Audit User Calendar
- This will look for any missing or not up to date events
- Select all and "Sync"
Duplicate events
Use this option if you have duplicated events
Note: Download the report for your records first
Canceled Events
