If you are experiencing unexpected behavior in LawToolBox, please log out and refresh the application cache.


See the article below to learn why it's important to clear your cache, and how to do it on for your browser, outlook or Teams app based on how you access LawToolBox.


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Why do I need to clear my cache in LawToolBox?


LawToolBox ran an update and you are running an old version of LawToolBox and the cache may prevent you from seeing the latest changes or updates.


LawToolBox is always trying to improve and update our platform to provide you with new features and a better user experience. When we update our application and you have not signed out of LawToolBox, your app may be stuck in the pre-updated version. Periodically signing out will help keep your app up-to-date and provide you with the latest version. 

You can see All Release Notes to learn more about what changed

 

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What we recommend:

- Log out & sign back In

- Clear your cache



Possible Issues in LawToolBox:

- Flashing triangle next to all your matters

- Outlook add-in, app, or teams, not loading or slow. 

- Blank menu for a matter

- An error occurred processing your request

- Authentication token expired! 
- Receiving an error when adding to calendar

- Oops! Try again shortly, the Microsoft 365 group is still provisioning  

- New setting preferences not reflecting the changes



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How to clear your cache for LawToolBox Apps:

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App.lawtoolbox.com: 


1. Log out of app.lawtoolbox.com

2. Clear your Browser cache:

Edge Microsoft Article

Google Chrome Article

Mozilla Firefox Article  


2. Restart browser

Microsoft Teams App:


1. Log out of the LawToolBox Teams App


2. Clear Cache in Edge Microsoft Article


3. Sign in to app.lawtoolbox.com using a browser of your choice & click login


4. Sign back into LawToolBox in Microsoft Teams 


Outlook Add-in: 

1: Open the Outlook add-in > go to Matters > place your cursor in the "search window" 


2. PC Keyboard command (Ctrl + FN + F5) / Mac right click and "Reload"

3. Repeat until you see the LawToolBox Outlook Add-in reload.

4. Alternatively, clear the cache in the browser:

Edge Microsoft Article



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Step by step:

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Microsoft Teams App:

Click on the person bubble in the top right corner & logout

 

 Stay logged out:


Open Edge Browser > ellipsis > Settings > Privacy and Security > Clear Cache

Reopen Microsoft Teams and login to LawToolBox


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Outlook add-in:

Move your cursor into the application in Outlook. 

e.g. place the cursor in any search bar in LawToolBox 

Ctrl + F5 or (Ctrl + FN + F5)  

You should see the application refresh.  


PC:


Graphical user interface, text, application, email

Description automatically generated


In the Outlook app on a Mac

Right-click & reload



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Issue Examples:







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Did the above fix your issue? 

Please open a ticket if you need further assistance.



Does the above happen only for one matter, instead of all?

Are you getting an oops message when trying to add deadlines?

FAQ - Support - An error occurred - Technical Support