This article will walk you through several levels of troubleshooting for individual matters/users who do not receive deadlines on their Outlook calendars.


LawToolBox is designed to share all deadlines equally with all users shared on the matter.


Things to consider:

  • Did this user's email change recently?
  • Is this a new user or is this a new issue?
  • Is it happening for one case or all cases for a user?


Here are a few steps you can follow when there is one user who is not updating.


Check group:

Verify the user is a member of the M365 group that controls the sync for the matter


Re-share matter:

  • Re-add the user to the matter via "share matter"
  • Or ask your LTB admin to re-share the matter in admin.lawtoolbox.com


Re-sync deadlines:

  • Go to View & Edit Deadlines to check the ellipsis for one synced deadline or event 
  • Check "View attendees" to confirm who should see this entry on their outlook


Audit sync to users' calendars in a matter:

Go to the bottom of the deadline chart under "View and Edit Deadlines" and click "Audit"

  • Click "Audit sync to users calendar"
    • If there is a mismatch, you can re-sync that individual user
    • If there is no user mismatch, you will get a message "Everything looks good"
  • Click "Resync"
    • update all users on the matter at once  
    • resync all deadlines for the matter (past and future)