Do you get this message when you try to sync new deadlines on a new matter?
Error message:
- "Oops! Try again shortly. Microsoft 365 group is still provisioning. Please click sync again in a few minutes"
The group is still provisioning:
This error is outside of LawToolBox. This issue occurs in the Microsoft tenant and may take a moment for the group to be fully set up before you can sync deadlines
- Please wait for the group to provision
- The typical resolution time is 15 min, but it's can experiencing longer delays
- Log out and clear cache Help: Refresh the app and clear cache and try to sync again
- If you continue to experience this, please have your IT open a ticket or email helpdesk@lawtoolbox.com