Help: Canceled deadlines in the calendar : LawToolBox Support

Do you see canceled deadlines in your calendar?

When your deadlines are moved or rescheduled, the original entries will appear as canceled.

1) Do you want to re-send the entry showing as canceled?

Go to the deadline chart of the matter and navigate to the deadline.

Click the ellipsis and choose "Resync" entry
If there are multiple deadlines use the selection tool and use the "Audit" option at the bottom to "Resync"
If the deadlines are grey (not synced) use the "sync" > "add to calendar" option

2) Do you want to remove the canceled events?

Read below for steps a) hide existing, b) set firm-wide setting to delete going forward c) permanently remove canceled events

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Solutions to Remove Canceled Deadlines:

A) Hide from my calendar (via outlook)

Set up a filter to keep your calendar clean. This will hide these entries without deleting the calendar events.

Note: Use this if some users want an ability to audit events that have been removed or rescheduled.

Watch the step-by-step video for the calendar filter
Or see step-by-step below
Will hide all past and future

B) Remove for all users (Recommended)

Set up a firm setting to automatically remove new cancelations from the calendar. Note: does not remove events that are already "canceled". See A) or C) for clean up

Go to admin.lawtoolbox.com > Firm > Settings > Remove Canceled deadlines (on)
Admin: Remove Canceled Deadlines as a Firm Setting

C) Delete for specific users (Clean up)

After completing step B for existing LawToolBox clients, if you wish to permanently remove all "canceled" events from LawToolBox follow these steps. Please note, this requires enterprise permissions first (may already be granted)

Global Admin to grant enterprise permissions > grant enterprise consent
Go to admin.lawtoolbox.com > Manage Events > Canceled Deadlines > Select user > Future dates > View
Select all > Delete