If you are experiencing unexpected behavior in LawToolBox, please log out and refresh the application cache. If you have any issues logging in (e.g. Seeing A 500 error), you can log into office.com to authenticate your M365 first, before opening LawToolBox apps.
See the article below to learn why it's important to clear your cache, and how to do it on for your browser, outlook or Teams app based on how you access LawToolBox.
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Why do I need to clear my cache in LawToolBox?
LawToolBox ran an update and you are running an old version of LawToolBox and the cache may prevent you from seeing the latest changes or updates.
LawToolBox is always trying to improve and update our platform to provide you with new features and a better user experience. When we update our application and you have not signed out of LawToolBox, your app may be stuck in the pre-updated version. Periodically signing out will help keep your app up-to-date and provide you with the latest version.
You can see All Release Notes to learn more about what changed
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What we recommend:
- Log out
- Clear cache
- Restart
Possible Issues in LawToolBox:
- Flashing triangle next to all your matters - Outlook add-in, app, or teams, not loading or slow. - Blank menu for a matter - An error occurred processing your request - Authentication token expired! in menu - Oops! Try again shortly, the Microsoft 365 group is still provisioning - New setting preferences not reflecting the changes |  |
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How to clear your cache for LawToolBox Apps:
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Follow the steps based on where you normally log in to LawToolBox:
Watch a how-to video for:
Step-by-step:
App.lawtoolbox.com: 1. Log out of app.lawtoolbox.com 2. Clear your Browser cache: 2. Restart browser | Microsoft Teams App: 1. Log out of the LawToolBox Teams App 2. Clear Cache in Edge Microsoft Article 3. Sign in to app.lawtoolbox.com using a browser of your choice & click login 4. Sign back into LawToolBox in Microsoft Teams | Outlook Add-in: 1: Open the Outlook add-in > go to Matters > place your cursor in the "search window" 2. PC Keyboard command (Ctrl + FN + F5) / Mac right click and "Reload" 3. Repeat until you see the LawToolBox Outlook Add-in reload. 4. Alternatively, clear the cache in the browser: |
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Step-by-step:
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Microsoft Teams App:
Watch: Microsoft Teams
1) Click on the person bubble in the top right corner & logout
2) Stay logged out:
3) Open Edge Browser > ellipsis > Settings > Privacy and Security > Clear Cache
4) Reopen Microsoft Teams and login to LawToolBox
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Outlook add-in:
Move your cursor into the application in Outlook (Place the cursor in any search bar in LawToolBox)
Click Ctrl + F5 or (Ctrl + FN + F5)
You should see the application refresh.
Watch:
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Watch:
In the Outlook app on a Mac
Right-click & reload
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Issue Examples:
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Did the above fix your issue?
Please open a ticket if you need further assistance.
Does the above happen only for one matter, instead of all?
Are you getting an oops message when trying to add deadlines?
FAQ - Support - An error occurred - Technical Support