LawToolBox Support

If you are experiencing any of the following, please look at the steps below to troubleshoot a problem case.

Possible issues:

• Edit - Trying to edit or sync a deadline, but get an "Oops" error message
• Add - Get an error "Oops! Access denied to group"
• Sync - Updates in LawToolBox do not show on the Outlook calendar
• Sync - Deadlines are synced but don't appear on the calendar
• Outlook - Not part of the matter in LawToolBox, but still see deadlines in Outlook

Solution:

• Visit "Shared Users" - This screen will run an automatic audit to re-add any problem users to the matter

Runs automatic audit:

Problem: 

Help: M365 Groups for LawToolBox

User shared in LawToolBox only, Not the O365 Group:

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Step-by-step

Step 1: Confirm this is your issue

There was a mismatch when the case was created or modified:

"Shared Users" > "Audit"

This menu option allows you to confirm who can view, edit, and receive deadlines in Outlook

• Normal behavior tabs should match 1 to 1
• Problem behavior more users in the LawToolBox tab

"O365 Group" tab The O365 group tab controls edit rights for calendar Grants permissions to sync & edit deadlines on Outlook	"O365 Group" tab Users in the group
"LawToolBox" tab  LawToolBox tab can see the matter in the app under "My Matters"  LawToolBox tab controls which users get reminders Control what matters show in the report for that user If you see an  icon, add the user to the group	"LawToolBox" tab 2 Users in the app

Opption B: Share Matter

• Ask another user to re-share the matter with you
• Go to "Share Matter", remove the problem user and re-add to force update
• Check the "Audit" to verify tabs match 1-1

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Step 3: Optional

Audit: Update Deadlines

Need to force update the deadlines?

• "View and Edit Deadlines"
• Scroll to the bottom
• "Audit"
• "Resync (Force update existing)"

• All deadlines should successfully update
• Click "Audit Group" to verify O365 tab (Please note, this may take a moment to show)

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Notes:

Why am I seeing these issues?

There are many reasons this may happen and LawToolBox does not have visibility into the cause of the issue. Most users experience this rarely with one case. If this happens in all of your cases, please reach out to our helpdesk.

This issue occurs in your Microsoft 365 tenant due to delays in a new group provisioning, interruptions of the request when adding new users, accidentally leaving the group, being removed by someone else, name or email changes, etc.

Still have trouble?

Note: Requires Enterprise permissions from IT

M365 Admin - Deployment: Application Permissions