LawToolBox Support

Are you getting an email notification that "user doesn't have a valid Office 365 license" when making changes to one of your matters?

• LawToolBox couldn't recognize this user or reach their Outlook calendar.

Possible causes and solutions:

This depends if this is a new or an existing user in LawToolBox.

1. Departed user who is no longer with the firm, but hasn't been removed from LawToolBox matters
   
   • Solution: Admin: How to remove a user in LawToolBox
   • M365 Admin: Subscription Management
2. Unsupported user mailbox - shared mailbox, alias, or unlicensed user in M365
   • Solution: An IT administrator to add a minimum Microsoft Business basic mailbox license
   • M365 Admin: Technical Requirements & IT Checklist
3. Typo in the email field or missing email record or UPN/SMTP mismatch in LawToolBox
   • Solution: Audit User via Admin: How to add a new user in LawToolBox
     > See Section 4: Audit Users & Check UPN > Edit to automatically update

Example Email:

Invalid user in LawToolBox