Issue: If your matter group is deleted, please have your Microsoft 365 admin restore the group following these instructions.
Different Issue: Help: All flashing triangles? Cache Issue do this instead Help: Refresh the app and clear cache
Issue Example:
The group is deleted or doesn't exist
- One flashing triangle in "My Matters"
- When modifying existing deadlines or deleting from LawToolBox, events remain in outlook
- Oops or Error when adding new deadlines to the calendar (Not syncing)
Solution:
- Is this a brand-new matter? Check for the "Create group" option in the menu to finish the matter setup.
- An existing matter? It may have been deleted in M365 > Restore a deleted Microsoft 365 group as a M365 Admin
Notes:
- LawToolBox does NOT delete groups. This occurs outside of LawToolBox in your M365.
- Closing a matter in LawToolBox archives the matter, but the M365 group will remain active.
- When a group gets deleted LawToolBox can no longer communicate with the Outlook calendar and other features.
- Why does the group matter? Help: M365 Groups for LawToolBox
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If this happens more than once, we suggest setting up alerts for deleted groups:
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END USER ISSUE EXAMPLES:
1. My Matter View:
2. When modifying existing deadlines or deleting from LawToolBox, events remain in outlook
3. When adding new deadlines:
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How to verify if a group is deleted:
"Shared Users" > Audit
If the message above is what you see, your IT Admin will need to restore the group within 30 days
Microsoft Article: Restore a deleted Microsoft 365 group
What if the group was deleted more than 30 days ago?
Please contact LawToolBox to help you create a new group