LawToolBox Support

If the matter does not behave in an expected way, such as:

1. Can't get deadlines to sync
2. Can't move or update deadlines
3. A flashing triangle next to the matter name in LawToolBox
4. "Audit Group" says the O365 group was not found
5. Limited menu

Most likely there is an issue with the group for your matter. 

Learn More: Help: M365 Groups for LawToolBox

Because groups are created in your M365 tenant, LawToolBox does not have visibility into what may cause some of the issues listed above.

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Here are a few solutions if you experiencing any issues with your matters:

Can't get deadlines to sync?

Can't move or update deadlines?

• New matter error: The group is not yet provisioned/created 
  • Help: Oops! Microsoft 365 Still provisioning 
  • Please wait, your M365 is experiencing delays
• Existing matter group mismatch: 
  • Help: Oops! Deadlines not updating the calendar > Check group status
    

A flashing triangle next to the matter name in LawToolBox?

• Cache: 
  • Help: All Flashing Triangles? Refresh the app and clear cache
• Deleted group: 
  • Help: One Flashing Triangle? Restore deleted Microsoft 365 group

Limited menu?

• View only rights "Request Access": 
  • Help: Need access to a matter

Does the matter menu show limited options?

• Imported matter that needs a Group created to activate
• FAQ - Activating Imported Matters and Deadlines
• If you do not see "Create Group" 
• Help: One Flashing Triangle? Restore deleted Microsoft 365 group

Matter group not created: