LawToolBox Support

Do you get this message when you try to sync new deadlines on a new matter? Error message: "Oops! Try again shortly. Microsoft 365 group is st...

Does your LawToolBox show as grey, disabled, or doesn't allow you to click to open? If your LawToolBox is grey, please select an email to read in your...

Do you need to get access to one of the matters in your organization? Navigate to "Firm Matters" in the filter icon Green matter names are f...

WHAT IS An M365 GROUP AND WHY DOES IT MATTER IN LAWTOOLBOX? M365 Definition:  Groups in Microsoft 365 let you choose a set of people that you wish t...

Do you have one users who recently changed their email, and or name? Do you have all users changed to a new domain for all users? Is this migration a doma...

This article will show you examples of what the Outlook rule is filtering into your LTB Deadlines folder.  If you see any of the examples below, please ...

This article walks you through how to hide all sent items that contain the word "accepted" for all LawToolBox deadlines and events. Please note, t...

Are you getting an email notification that "user doesn't have a valid Office 365 license" when making changes to one of your matters? LawToo...

Did you receive an email in your inbox that says your deadline was not delivered to the matter group?  Undeliverable notifications when trying to sync dea...

This article will walk you through several levels of troubleshooting for individual matters/users who do not receive deadlines on their Outlook calendars. ...