LawToolBox Support

Are you seeing a ribbon in your LawToolBox?  Please click on it :) We post ribbon notifications in your account with important timely notifications.  T...

If you are experiencing unexpected behavior in LawToolBox, please log out and refresh the application cache. If you have any issues logging in (e.g. Seeing ...

Issue: If your matter group is deleted, please have your Microsoft 365 admin restore the group following these instructions. Different Issue: Help: All fla...

Issue: Are you seeing flashing triangles next to all your matters? Solution: Help: Refresh the app and clear cache Different issue? Only one mat...

Do you see canceled deadlines in your calendar?  When your deadlines are moved or rescheduled, the original entries will appear as canceled.  The below...

Not sure where your login is for LawToolBox?  It's Microsoft! We use single sign-on with Microsoft 365. Just enter your email and password and foll...

Does your LawToolBox show as grey, disabled, or doesn't allow you to click to open? If your LawToolBox is grey, please select an email to read in your...

Renaming a case in LawToolBox In LawToolBox select the matter that you wish to rename and go to the action menu. Step 1: Open the matter menu > Select...

If the matter does not behave in an expected way, such as: Can't get deadlines to sync Can't move or update deadlines A flashing triangle next t...

If you are experiencing any of the following, please look at the steps below to troubleshoot a problem case. Possible issues: Edit - Trying to edit or...